FAQs at Flying Fish

Stimulating environments are significantly beneficial to a child’s cognitive development. Studies show that children learn important life skills when they are safe, supervised and able to explore, discover and solve problems in their environment. This principle is the baseline we’ve used to engineer our cool facility, train our instructors and guide our program.

We’re happy you asked! Let us be the first to say that you can leave your scientific measuring tools at home. Flying Fish Swim School uses proven research to create a unique swim experience and class curriculum to help maximize your child’s cognitive development, both in and out of the water. Decades of scientific studies show that the most optimal way for kids to learn is through guided play because it provides a solid foundation for emotional and intellectual growth in regard to problem-solving skills, creativity and academic knowledge. Everything we do at Flying Fish Swim School is backed by this science. Your child may just appear to be having fun, but a lot more is happening beneath the surface. Our trusted instructors and staff work to boost our students’ development by celebrating every achievement they make on an individual level. Our methods allow your family to focus on fun while we make sure that your swimmer is learning and growing behind the scenes.

Anytime! Our swim lessons are continuous on a school term basis rather than session based. We believe that a consistent approach to swimming is important for swim skill development and water safety awareness. Reach out for more details.

We believe that swim lessons should be offered year-round because it helps our students maintain and improve their swimming skills and knowledge of water safety. Our Term Based lessons are also more convenient because they’re provided on a schedule that works with yours. You’ll always have the option to make changes to your lesson times if needed.

Complete a Registration form. Feel free to contact us to assist. Next, we will coordinate a FREE ASSESSMENT. From there we coordinate a time that suits you, your child’s ability and your families busy way of life. This is when you’ll reserve your spot in class with an account number, debit card or credit card. From then on you are booked in for your first lesson. *Please arrive 15 minutes prior to your child’s first lesson.

No problem. Simply fill out our short withdrawal form and submit it 30 days prior to your last lesson.

Due to the popularity of our swim programs, there is typically a list of families that are waiting to fill your spot. This advanced notice gives us the time we need to make necessary adjustments to our schedule.

No worries! We’ll adjust your payments as needed to ensure that you’re not overcharged.

Yes, we allow 1 make-up lesson per term. If you need to cancel, simply call, email or cancel online before the start of your lesson. You can book your make-up lesson up to one week in advance and it can be used anytime while enrolled with us. We cannot guarantee that a semi-private or private lesson can be made up with a semi-private or private lesson.

We use an automatic payment system so there’s no need to worry about having to run to the ATM before every lesson.

Your payment reserves your enrolment with Flying Fish Swim School and ensures that your child has a place with us.

Unfortunately, we do not issue these, but we can schedule a make-up lesson at a time that’s convenient for you based off availabilty. We can work with your schedule!

Flying Fish Swim School runs on a school term basis rather than seasonally, your lessons will continue within that school term until you withdraw from our school, we will send out auto reminders to renew your following term. We love seeing children progress through our levels and move on to Flying Fish Squads.

While we cannot guarantee that there will be an available spot at your preferred day and time with your favourite instructor, we’ll do everything we can to work with your schedule and preferences. We recommend that you remain enrolled, even if you do miss a lesson. We offer a make-up for the class you do miss and your child would benefit more from some swim lessons rather than none.

Don’t worry. Our attentive instructors pick up on skills differences very quickly and are aware of the abilities that your child needs to have in order to maintain placement in his or her level. We understand that everyone learns in their own ways and at their own speeds, which is why our instructors observe and adjust teaching methods as needed. We’re constantly evaluating our students and are very flexible when it comes to working with each child’s individual strengths and weaknesses.

Our front desk team would be happy to adjust your lesson schedule for you. You can also check back with us as often as you’d like to see if more convenient lesson times are available.

It depends! We will do our best to help you keep your same day and time when your child advances a level. If we can’t, we will work with you to find a new day and time that fits your schedule.

While this is not common, we can find an appropriate solution for your child if this does occur. We want to make sure that all of our students have the ability to interact with other swimmers so they can socialise and grow in our safe, stimulating environment.

While we cannot make any promises, we’ll certainly take your requests into account and try to accommodate your preferences as best as we can. We understand that different students respond to different teaching styles and we’ll make sure your child has the opportunity to receive the full learning experience.

Sometimes our instructors need to change lesson times to accommodate their own life schedules. However, we can assure you that all of our Flying Fish Swim School instructors undergo a thorough hiring process and an extensive training period. You can trust that they’re all fun, patient and more than qualified to ensure the safety of our swimmers.