Privacy & Collection Statement

LEARN . SWIM . LIVE

Privacy Policy and Collection Statement

At Flying Fish Swim School ("we," "our," "us"), protecting your privacy and personal information is a priority. This policy outlines how we collect, use, and manage your personal information in compliance with the Privacy Act 1988 (Cth).

What Is Personal Information?

Personal information refers to any details that can identify you. This includes your name, address, telephone number, email address, and other data that makes you reasonably identifiable.

What Personal Information Do We Collect?

We may collect:

  • Contact details: Name, address, email, and phone number.

  • Transaction details: Products or services you purchase or enquire about.

  • Communication records: Emails, calls, or other interactions.

  • Feedback: Customer surveys or reviews.

  • Information submitted for employment purposes.

  • Website usage data: Pages visited, cookies, and aggregated analytics.

How Do We Collect Personal Information?

We collect your information:

  • Directly from you during interactions or via forms on our website.

  • Through cookies and analytics when you browse our website.

  • From third parties like credit reporting agencies or publicly available sources.

Use of Cookies

Cookies enable us to:

  • Recognise your device on return visits.

  • Track your preferences and improve website usability.

  • Measure traffic patterns and enhance services.

You can disable cookies in your browser settings, but this may limit website functionality.

Why Do We Collect Your Information?

We use your information to:

  • Provide services, process payments, and respond to enquiries.

  • Improve our website and service delivery.

  • Communicate updates, offers, and relevant marketing materials.

  • Fulfil legal and administrative requirements.

We do not sell or rent your personal information.

Disclosure of Personal Information

Your personal information may be shared with:

  • Staff, contractors, and service providers for business operations.

  • Law enforcement or regulatory authorities if required by law.

We ensure any third-party recipients comply with Australian privacy laws.

Access and Correction of Personal Information

You can request access to your personal information or ask for corrections if it’s inaccurate. A fee of $50 may apply for administrative costs.

Complaints

If you believe your privacy has been breached, contact us at [insert contact details] to lodge a complaint. We will address your concerns promptly.

Security Measures

We take reasonable steps to safeguard your personal information from misuse, loss, and unauthorised access. However, online data transmission carries inherent risks.

Links to Third-Party Websites

Our website may include links to third-party sites. We are not responsible for their privacy practices, so please review their policies.